Frequently Asked Questions

OriNest is Rwanda's leading online platform for bookings, stays, and real estate management. We connect travelers with quality accommodations and help property owners manage their listings efficiently. Our platform supports various property types including residential properties, vehicles, commercial spaces, and attractions.

OriNest has been serving the Rwandan community for several years, building trust through reliable service and exceptional customer support. We continue to grow and expand our offerings to better serve our users.

We pride ourselves on offering a user-friendly platform, competitive pricing, verified listings, 24/7 customer support, and secure transactions. Our commitment to transparency and quality ensures every user has the best experience possible.

Yes, we use industry-standard encryption and security protocols to protect your personal and financial information. All transactions are secure, and we comply with international data protection standards.

Simply browse available properties, select your dates, review the property details and pricing, add any special requests, and complete the booking process with your preferred payment method. You'll receive a confirmation email immediately.

Yes, cancellations are allowed based on the property's cancellation policy, which is clearly displayed before booking. Most properties offer flexible cancellation with refunds. Check your booking confirmation for the specific policy details.

You can modify your booking dates, guest count, or special requests through your account dashboard. Some changes may incur additional charges based on availability and pricing. Contact our support team for complex modifications.

Yes, you'll receive a confirmation email with all booking details immediately after completing your reservation. If you don't see it, check your spam folder or contact us for assistance.

We accept multiple payment methods including mobile money (MTN, Airtel), credit/debit cards (Visa, Mastercard), and bank transfers. Choose the option that works best for you at checkout.

Absolutely. We use 256-bit SSL encryption and PCI DSS compliance to ensure all payment information is secure. Your financial data is never stored on our servers.

Refunds are processed according to the property's cancellation policy. Full refunds are typically available if you cancel before the specified deadline. Partial refunds may apply for cancellations within a certain timeframe.

Refunds are processed within 5-7 business days after approval. Some payment methods may take longer depending on your bank or mobile service provider.

Create an account on OriNest, complete your profile, and use our property listing form. Add high-quality photos, set your pricing, define availability, and include detailed descriptions. Your listing will be reviewed and published within 24 hours.

Requirements include a clear property description, at least 5 high-quality photos, accurate pricing, availability calendar, house rules, and contact information. Listings must comply with our community guidelines.

Hosts receive payment directly to their bank account or mobile money within 3-5 business days after guest checkout. Payment includes the booking amount minus OriNest's service fee.

OriNest charges a competitive service fee of 10-15% depending on your hosting level. This fee covers platform maintenance, customer support, payment processing, and marketing of your listing.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Click the link and follow the instructions to create a new password.

You can have one personal account and one business account. However, accounts must not be duplicates or fraudulent. Multiple accounts for the same person to avoid restrictions are prohibited.

You can delete your account from your account settings. Note that this action cannot be undone. All your data will be permanently removed from our system.

You can reach our support team via email at [email protected], phone at +250 788 698 973, or WhatsApp at +250 793 077 088. We're available 24/7 to help you.