Introduction
Welcome to OriNest ("Company," "we," "us," "our," or "our Company"). OriNest is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process information about you in connection with our websites, mobile applications, and other services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using OriNest, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
Information We Collect
1. Information You Provide Directly
- Account Information: Name, email address, phone number, password, profile picture, and other account credentials
- Booking Information: Reservation details, payment information, accommodation preferences, and guest information
- Property Information: For property owners, details about listed properties including descriptions, photos, pricing, and availability
- Communication: Messages, inquiries, feedback, and support requests you send to us
- Payment Details: Credit card numbers, bank account information, and mobile money credentials (processed securely through third-party payment providers)
2. Information Collected Automatically
- Device Information: Device type, operating system, unique identifiers, and mobile network information
- Log Data: IP address, access times, pages visited, referring URL, and clickstream data
- Cookies & Tracking: We use cookies, beacons, pixels, and similar technologies to track and remember your preferences
- Location Data: With your permission, we may collect precise location information to provide location-based services
3. Information from Third Parties
- Payment processors and financial institutions
- Social media platforms (if you link your accounts)
- Service partners and analytics providers
- Other users who provide information about you
How We Use Your Information
We use the information we collect for the following purposes:
- Providing, maintaining, and improving our Services
- Processing bookings, payments, and transactions
- Sending transactional and promotional communications
- Personalizing your experience and delivering tailored content
- Conducting analytics, research, and quality improvement
- Detecting, preventing, and addressing fraud, security, and technical issues
- Complying with legal obligations and enforcing our Terms of Service
- Responding to your inquiries and providing customer support
Legal Basis: We process your information based on: (1) your consent, (2) contract performance, (3) legal obligation, or (4) our legitimate business interests.
How We Share Your Information
We may share your information with:
- Service Providers: Payment processors, hosting providers, analytics services, and marketing partners
- Other Users: Your profile information may be visible to other users (e.g., hosts seeing guest information)
- Business Partners: When you connect with partners through our platform
- Legal Compliance: When required by law, court order, or government request
- Business Transfers: In case of merger, acquisition, or asset sale
Important: We do not sell your personal information to third parties for their independent marketing purposes.
Data Security
We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption for data in transit
- Secure password hashing and storage
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Compliance with PCI DSS for payment security
Note: While we strive to protect your information, no security system is completely secure. Please use strong passwords and keep your account credentials confidential.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (right to be forgotten)
- Portability: Request your data in a portable format
- Opt-Out: Opt out of marketing communications and data processing
- Withdraw Consent: Withdraw your consent for specific processing
To exercise these rights, please contact us at [email protected] or through your account settings. We will respond within 30 days.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience and understand how you use our Services. You can control cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.
Types of Cookies We Use:
- Essential: Required for website function
- Analytical: Help us understand usage patterns
- Marketing: Enable personalized advertisements
- Social Media: Allow social sharing
Data Retention
We retain your information for as long as your account is active or as long as necessary to provide our Services. You may request deletion at any time, subject to legal retention requirements. Some information may be retained in backup copies for up to 90 days but will not be accessible during normal operations.
Third-Party Links
Our Services may contain links to third-party websites and applications. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.
Children's Privacy
OriNest is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete this information immediately. Please contact us if you believe we have collected information from a child.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.
Last Updated: December 29, 2025
